When logging into your online account for the first time, you will need to register as a new user by following these steps. Your Customer Number and Access Code can be found on your Statement or Invoice.  An e-mail will be sent to the e-mail address you entered to complete the registration process. To complete the registration process, click on the link in the e-mail and sign into your new Online Bill Portal account.

1.  Select your location
2.  Click “Register Now”
3.  Fill in the required fields:

• • Customer Number  (customer number should be entered in the three boxes provided)
  • Access Code  (access code should be in a grey box on the bottom of your bills)
  • Email Address
  • Password

TIP:  if your customer number or access code includes a zero before the number, you should not include those zeros.

Commercial customers: statements are sent on the 1st of the month for that month of service.  Payments are due on the 20th of the month.  Interest will be charged on amounts that have not been paid by the 1st of the following month.

Residential customers: you will be billed every quarter (three months).  Quarterly statements are sent on the 20th of the month preceding your three-month service cycle.  Payment is due the 10th of the following month.  Interest will be charged on amounts that have not been paid during the billing cycle by the 1st of the following month.  For residential customer in contract cities, please see the information on the residential city page for billing requirements for your city (CLICK HERE for residential pages).

Roll-off customers: temporary roll off service invoices are generated, and bills are sent after the service is complete.  For permanent roll off service, invoices are generated on the 1st of the month,

Aspen Waste Systems offers paperless billing.  If you would like to opt-in for paperless billing, CLICK HERE to fill out the request form and we will help make the change for you.

Commercial customers who start service at the beginning of a month:  will receive a statement the month you start service.  Commercial customers who start service after the beginning of a month:  will receive a statement for the month plus a prorated amount for your initial month of service.

Residential customers start service at the beginning of a month:  will receive a statement for a 3-month billing cycle beginning with the month you start service.  Residential customers who start service after the beginning of a month:  will receive a statement for the next 3-month billing cycle plus a prorated amount for your initial month of service.

Commercial customers:  charges for optional services you request – e.g. on-call services, extra trash, or large items – will appear on your next months bill.  Any charges of less than $7 will be carried over to your next monthly statement as a previous balance.  Please call your local Aspen office to obtain pricing for optional services and schedule.

Residential customer:  charges for optional services you request – e.g. by-the-bag yard waste, extra trash, or large items – will appear on your quarterly bill or a special invoice.  Any charges of less than $7 will be carried over to your next quarterly statement as a previous balance.  Please call your local Aspen office to obtain pricing for services and schedule.

Payments can be made via check, electronic draft from your checking account, or by using your Visa, MasterCard, American Express or Discover card.  Payments made by credit card may be subject to a convenience fee.

You may enroll in auto pay online after you login to your Online Bill Portal, or you can call your local office and a representative will be happy to assist you.  If your account has an open balance when you enroll in auto pay, you will be prompted to make a one-time payment for your first payment, and auto pay will process for future billings.

Call our friendly, local customer service representatives at your local office.  CLICK HERE to view our Contact Us page.